PART-TIME BOOKINGS & COMMERCIAL ASSISTANT

The North Norfolk Railway operates steam and heritage diesel trains through beautiful coastal countryside between the Georgian town of Holt and the smart Victorian seaside resort of Sheringham. The 5½ mile line attracts around 165,000 passengers each year, is one of the County’s most popular tourist attractions and hosts a series of popular annual events including the Forties Weekend in September and the acclaimed Norfolk Lights Express in November and December.

As we resume our full programme of commercial activities following the pandemic, we are now seeking a Part-Time Bookings & Commercial Assistant to join the small and friendly team that deal with visitor enquiries, process bookings and provide help and support to the commercial team.

In addition to handling telephone, e-mail and in person enquiries and bookings, the successful candidate will provide support for events, driver experiences, dining trains, gift shops and a range of other commercial activities. A good standard of computer literacy and confidence with the Microsoft Office suite of programmes is required along with a high level of organisation when helping with incoming stock or assisting with preparations for special bookings.

It is anticipated that working hours will average three-days (approximately 24 hours per week) with additional days when required to cover staff holidays and busy periods. Opening times include weekends & holiday periods, so rotas will include some weekend & Bank Holiday working.

If you have a welcoming and helpful manner, a high level of customer service and would like to apply for this exciting and varied role, please contact Graham Hukins, Commercial Manager – ghukins@nnrailway.co.uk