Operations Assistant Advertisement

The North Norfolk Railway operates steam and heritage diesel trains through beautiful coastal countryside between the Georgian town of Holt and the smart Victorian seaside resort of Sheringham. The 5½ mile line attracts around 165,000 passengers each year, is one of the County’s most popular tourist attractions and hosts a series of popular annual events including the Forties Weekend in September and the acclaimed Norfolk Lights Express in November and December.

We are currently seeking an Operations Assistant to help with all aspects of the day-to-day running and strategic planning of the Operating Department.

Reporting to the Operating Manager, the role will include:

  • Administration and production of competency, medical and other such records and publications
  • Practical work including shunting and train preparation/servicing
  • Following training, working as the railway’s Responsible Officer as required, to manage day-to-day train operations
  • Supporting the team of Inspectors with competency management tasks
  • Supporting the rostering process for operations staff
  • Liaising with other departments to ensure the railway’s train services can be planned and delivered successfully
  • Assisting with incident investigations
  • Encouraging and supporting the application of the railway’s Rules and Regulations to ensure the safe operation of trains
  • Carrying out risk assessments
  • Assisting with covering operational roles where required and when competent to do so
  • Becoming a core member of the railway’s Operating Committee

This is a full time position (average of 40 hours per week) which includes weekday, weekend and Bank Holiday working. The role requires flexibility with working hours, including some early starts and late finishes in order to meet the operational requirements of the business.

The role will primarily be based at Sheringham but may include working at any location on the railway.

The successful candidate will:

  • Hold a valid UK driving licence and use of their own vehicle.
  • Must be a minimum of 21 years of age.
  • Have good IT skills (Microsoft Office package).
  • Be reasonably physically fit and able to pass a railway medical for Safety Critical Work.
  • Ideally have experience of operations within the heritage railway sector.
  • Hold or have the ability to obtain relevant operational competencies (e.g. Steam or Diesel Crew, Guard, Signalling or Shunter).
  • Have the ability to think logically and stay calm and prioritise their workload when under pressure.
  • Have excellent people skills and be able to work well with both paid and volunteer colleagues.
  • Be a clear communicator, both verbally and in written form.
  • Have an excellent eye for detail and accuracy.

This is an important safety critical role within our organisation and an attractive salary will be offered to the right candidate based on their experience and capabilities.

To apply, please send a CV and covering letter explaining why you are a good fit for the role to: phoward@nnrailway.co.uk


Alternatively, you can mail these documents to:

Peter Howard

Operating Manager

North Norfolk Railway

Sheringham Station

Station Approach



NR26 8RA


Closing date for applications: 30 September 2021